Terms and legal

This agreement is between you, the user of the Freetourwalking.com Websites and Applications, (“You” or “User”) and Freetourwalking.com (“Freetourwalking.com”, “we”, “us”). When “website (s)”, “platform (s)”, “application (s)” or “application (s)” are mentioned, it is assumed to include all Freetourwalking.com sites, sites optimized for) and applications.

Use of the website is conditional on acceptance and understanding of the Terms of Use and the Privacy Policy. Any subsequent use of the website is indicative that you have read and understood it.

‘The tour provider’ is the tour organizer offering services (Tour) to book or sell through the websites. ‘Tour’ should be considered as including all services, includes, added value and others offered by the tour provider that are shown ‘as is’ on the websites.

You confirm that you are of legal age to legally use the websites and services of Freetourwalking.com, to enter into a contract and that you are solely responsible for all uses that you make on said sites / services, even if it is on behalf of another person. When for all uses made on such sites / services by you on behalf of another, you confirm that you have express permission to provide the mandatory and voluntary data belonging to said other.

You understand that Freetourwalking.com is a platform that makes it easy to book tours with independent tour providers and that Freetourwalking.com does not own, operate or offer tours. Furthermore, you understand that you are entering into a contract with the tour provider and not with Freetourwalking.com, our sites or services. The tour provider is solely responsible for complying with said contract on their part and for providing the booked tour service or an alternative to your satisfaction when applicable.

It is the responsibility of the tour provider to ensure the accuracy, legitimacy and correctness of all content and information related to your tour and services as displayed on the Freetourwalking.com websites. Freetourwalking.com is in no way responsible for the quality of any tour or service booked on the site (s).

The information on this website does not constitute a binding offer for us. The binding agreements with activity providers available on the website require a reservation request through the Freetourwalking.com platform and the acceptance by the Travel Provider of the reservation request in accordance with the General Terms and Conditions.

All currency conversions displayed on the Freetourwalking.com sites are calculated using an exchange rate derived from a trusted third party currency conversion website in real time.

Reservation process, cancellations and refunds.

Booking of Free Tours

The Freetourwalking.com platform makes it easy for free tour providers to book ‘free tours’, so you are free to pay what you think the tour experience was worth directly to the tour provider at the end of the tour experience. tour, in person, on the day of the tour as booked. You are not obliged to pay any amount at the time of booking through the platform and no booking fees or charges apply.

Freetourwalking.com remains responsible for all amounts of transactions made on our site, including the facilitation of chargebacks and refunds of such amounts when necessary. We are not responsible for other amounts paid and processed outside of our site in connection with the booked tourist service, including but not limited to payments you make directly to the trip provider or any costs incurred during the service for add-ons, local taxes, or other purchases.

A “confirmed reservation” records your request to join the tour with the tour provider. The tour provider reserves the right to refuse your reservation or deny you service in the event of an overbooking or if tour capacity has already been reached upon arrival on the tour.

When available, you can choose to make a “confirmed and guaranteed” reservation that requires credit card verification. This guarantees you a spot, specifically reserved for you by the tour provider, on the tour and protected in the event of an overbooking or the maximum tour capacity being reached. Confirmed and guaranteed reservations also entitle you to rate and review the tour on the platform, after the tour. If the provider has an established cancellation and no-show policy, your card may be charged (up to € 2 per person booked) on behalf of the tour provider in case you don’t arrive without having canceled your reservation or having canceled it too late according to your declared cancellation policy. This cancellation policy is clearly defined in the profile of the corresponding tour provider. If no cancellation policy is stated, then no cancellation or no-show policy will apply to your “confirmed and guaranteed” reservation.

Some free tour providers will only accept verified reservations with a valid credit card. This is because they have an established cancellation and no-show policy whereby your card (up to € 2 per person booked) can be charged on behalf of the tour provider in the event that you do not arrive without having canceled or canceled your reservation. too late as per your stated cancellation policy. This cancellation policy is clearly defined in the profile of the corresponding tour provider.

When making a ‘confirmed and guaranteed reservation’, or when making a reservation with a provider that only accepts card-verified reservations, the card details can only be submitted with a clear and actionable option indicating that you understand that it is possible that Charge your card the established rate (up to € 2 per person) in case you do not arrive without having canceled your reservation on time, according to the policies established during the reservation process. In such cases, you will always be notified before any charges are made.

Credit / debit card details are entered on a secure page and transferred using SSL technology.

You will receive a reservation confirmation by email shortly after completing the reservation process.


General booking conditions

By making a reservation, you agree to the policies of the tour providers, including all relevant cancellation and no-show policies displayed or set out in your profile. Consequently, in case you do not comply with these policies, including not arriving at the agreed time or not canceling your reservation within the time allowed as established by the tour provider, you authorize Freetourwalking.com to charge your credit card / debit and will retain on behalf of the tour provider an amount no greater than the balance due for the booked service after the service fee paid at the time of booking. Freetourwalking.com may inform you of the charge at such an event, as a courtesy.

By making a reservation, you allow Freetourwalking.com to initiate payment, or a series of payments, on your behalf in relation to purchased products that may require recurring payments, based on related policies that have been chosen at the time of reservation. . Payment can be processed in real time or at a later time as an out-of-session payment. You authorize Freetourwalking.com to use the data of your saved card for these purposes and for future reservations that you can make on the platform, for a simpler reservation process.

Credit / debit card details are entered on a secure page and transferred using SSL technology. Payment is processed through a secure and reliable payment portal.

It is your responsibility to notify the tour provider directly to make any modifications to your reservation or to inform them of any special requirements / facilities that you or a member of your group may need.

The list of tour providers on the Freetourwalking.com websites should not be considered as a specific recommendation by Freetourwalking.com or that the tour provider is suitable for the user’s purpose or of any particular quality.

Freetourwalking.com may offer you the opportunity to review the tour provider’s post-service in relation to your experience and opinion. The classification and rating attributed to tourism products on our sites are influenced by these comments and your review and rating may be visible on our site (s).


User profile

You can create a user profile registered on the platform without making a reservation.

When you make an initial reservation without having already created a user profile, a profile will be automatically generated for you and you will be granted access to this profile for use in future reservations.

Your registered user profile consists of the information you provide, including name and surname, email, date of birth, contact telephone number, nationality, gender, and profile picture.

We will retain the personal information submitted for as long as you have a personal registered user profile on the platform. You can request the deletion of your user profile and associated information at any time by sending an email to [email protected]

All personal data provided to Freetourwalking.com is treated, controlled and processed in accordance with local laws (Spain) and the GDPR protocol. The security of your personal information and your privacy is very important to us and we have taken sufficient measures to ensure that this is monitored safely and constantly. We will never provide your data to third parties. Please see the Privacy Policy for more details about your personal information and the collection and handling of data.

Intellectual property and trademarks

The Freetourwalking.com logo and all other trademarks, service marks, trade names, logos, domain names, URLs and icons (“Marks”) that appear on this website, whether registered or not, are the property of Freetourwalking. com or their respective owners. . Nothing on this website grants you any right or license to use any of the Marks on this site without the express written permission of Freetourwalking.com or the third party owners of the Marks. Unauthorized use may violate trademark, copyright, and other laws.

You may only use the Freetourwalking.com application and the sites for your personal consumer purposes. You may not, nor allow a third party, to copy, adapt, reverse engineer, decompile, disassemble, modify or make error corrections in the Freetourwalking.com Application or the sites in whole or in part.

The Freetourwalking.com websites and the included materials, in their entirety, are protected by copyright laws, trademarks, database rights and other intellectual property rights under international laws and treaties. Freetourwalking.com retains all rights and intellectual property rights over the Materials. Nothing in these Terms grants you (by implication or otherwise) any license or right to the Website Content and you are in no way permitted to use any content, information, software or materials displayed on the Freetourwalking.com websites for business purposes. , competitive or other purpose.


Information and content

The information on this website is provided “AS IS” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The information presented here is for informational purposes only and the information is not guaranteed to be error-free. Please note that once you leave this site, either through a link that we may have provided for your convenience or by specifying your own destination, Freetourwalking.com does not accept responsibility for the content, products and / or services provided on these sites. They are not from Freetourwalking.com locations. Freetourwalking.com does not control, endorse, promote or have any affiliation with any other websites, other than those owned by Freetourwalking.com or our business partners and affiliates, unless expressly stated in this document.

Freetourwalking.com may occasionally post content in the blog section and / or news section (or similar) of our site (s). All such content is subject to the interpretations and discretion of site users and Freetourwalking.com, while committed to blogging and responsible content posting, is not responsible for any offense caused by such content that it is not intended to harm and is not intended to defame any religion, ethnicity, club, organization, company, individual or other. We may also allow the publication of content from third parties individuals, groups, organizations, companies or others in the blog section and / or news section (or similar) of our site (s) to facilitate dynamic interaction and we of It is in no way intended to act as a moderator or lead the conversation in this case. Freetourwalking.com is not responsible for the accuracy or validity of content posted by third parties. All that content is subject to the conditions of the present.

Disclaimer and limitation of liability

Freetourwalking.com websites may contain hyperlinks to other websites operated by third parties. Such hyperlinks are intended for your reference only and Freetourwalking.com is in no way responsible for their content nor does Freetourwalking.com imply endorsement or otherwise of the content of such website or associated operators.

You agree to indemnify and hold Freetourwalking.com, subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including legal fees, made by a third party due to or arising out of your use. from Freetourwalking.com websites in contravention of these Terms and / or applicable laws.