CUSTOMER FAQs

How do I choose the start date and time of the tour in the booking box?
When you enter any tour or transfer you will get the booking box, in this box you will be put first to choose the date and time and you have to click either on the arrow that appears or on the arrow and you will get a calendar to choose the date ( You must always choose the date even if it is the day that is in progress), after choosing the date you will get the time and click on the time and if there are several times you choose the start time of the tour you want.
Do you have to pay in advance for large groups?
For some free tours yes and for others no, there are free tours that allow large groups to be booked to do the free tour but there are others that for 5 or 6 or more people would go on a private tour and would not do the free tour and would a fixed price to pay at the beginning of the tour. If your group is going to be large it is better to ask us before booking.
What is a Free Tour?
A free tour is a tour based on tips, at the end of the tour, as you like, you pay the amount that you consider convenient to the guide. If you liked the tour and are satisfied, it is advisable to give at least € 10 per adult and € 5 per child, but this is free and there are those who leave € 40.
Will I need a visa or other documentation for any of your free tours?
Unfortunately Freetourwalking is unable to offer advice on visas, passports or health requirements for international travelers. Check with your country's consulate office for the most up-to-date details on the above.
Do i need travel insurance?
While travel insurance is not required, we recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your travel purchases. At this time, Freetourwalking does not offer travel insurance, however our products may be covered by various independent insurance programs. If you buy travel insurance, review your policy carefully for specific terms and conditions.
Can I book activities locally or on site?
Freetourwalking can only accept bookings through our website or by phone. We currently do not have offices that accept face-to-face or face-to-face reservations.
How can we help? / Contact Us
If you can't find the answer you need in our customer support center, don't hesitate to call one of our travel experts. You can reach us 24 hours a day, seven days a week: https://freetourwalking.com/en/contact/ You can also use our self-service reservation manager by logging into your account and clicking on the 'contact' link at the top right from any page on freetourwalking.com.
Does the tour operator provide child seats?
Most of our tour operators can provide child seats. Be sure to add this request in the "special requirements" field at checkout. Once you receive your ticket, we recommend that you contact the local operator directly to confirm this request. NOTE: There may be an additional cost involved, depending on the local tour operator.
Can I customize a tour on your website?
Unfortunately, all free tours on the Freetourwalking.com website must be done "as is", which means that we cannot make changes to the listed itineraries. We have thousands of tour options to choose from - be sure to read their itineraries and inclusions to find the one that best suits your needs.
How do I know if my tour is handicap accessible?
To see if a tour is accessible or not, click on the Additional Information or Before You Book section. All information provided to us regarding accessibility for special needs will be listed here. If you need more information, you can contact us.
How can I be sure that the free tours I book are cruelty-free?
Freetourwalking takes animal welfare very seriously. All of our tours involving animals are thoroughly evaluated to ensure compliance with ABTA's Global Wellness Guide for Animals in Tourism.
How do I choose the best free tour?
With so many amazing activities on Freetourwalking.com, we know it can be hard to choose! Here's a good way to narrow it down: 1. Enter your destination (ie Paris, Tokyo, etc.) in the search box at Freetourwalking.com. From there, you can choose to view: 1.1. The main page of your destination, which presents our free tours and most popular activities in that place. 1.2. Specific activities at your destination. 1.3. Attractions and recommendation pages, including insider tips on the best things to do in your destination. 2. You can also use the left navigation bar to view the types of activities in a particular destination, such as food tours, helicopter rides, and so on. TIP: All the activities you see are provided "as is", which means they may not be customized. But don't worry, we have tons of options (and some multi-option tours!), And we're sure you'll find the perfect activity for your trip.

PARTNERS FAQs

What is Freetourwalking Become a local guide?
Freetourwalking is a platform that allows you to create experiences that travelers from all over the world can book and buy online. Vendors who sell products with us reach customers through Freetourwalking.com and thousands of partner sites.
Who can register?
Anyone can, from large tour operators to family vineyards or even a local expert offering a free walking tour of their town or city. You must only be 18 years of age or older and comply with all applicable laws and regulations in which you operate.
What do I get when I register?
You will get a list of companies (if you don't already have one), which is a page dedicated to Freetourwalking that shows your company and reviews. You will also have free access to the Freetourwalking Management Center Become a Local Guide, where you can post products on Freetourwalking and manage your reservations and reviews. Any product you create will show up on your Freetourwalking list.
How paid?
You pay weekly by Card, PayPal or Bank transfer, we will pass the charge to make the payment.
How much?
There are no registration fees to become a provider on Freetourwalking. We charge you € 2 (VAT included) for each adult we get you, children and babies are free.
Can I include Tripadvisor comments on my free tours?
If you can put it and if you want to put it, contact us to tell us how to do it.
What is a Free Tour?
A free tour is a tour based on tips, at the end of the tour, as you like, you pay the amount that you consider convenient to the guide. If you liked the tour and are satisfied, it is advisable to give at least € 10 per adult and € 5 per child, but this is free and there are those who leave € 40.
Subscribe to our newsletter and join other subscribers.
We keep your data private and share your data only with third parties who make this service possible. See our Privacy Policy for more information.