CUSTOMER FAQs
When you enter any tour or transfer you will get the booking box, in this box you will be put first to choose the date and time and you have to click either on the arrow that appears or on the arrow and you will get a calendar to choose the date ( You must always choose the date even if it is the day that is in progress), after choosing the date you will get the time and click on the time and if there are several times you choose the start time of the tour you want.
For some free tours yes and for others no, there are free tours that allow large groups to be booked to do the free tour but there are others that for 5 or 6 or more people would go on a private tour and would not do the free tour and would a fixed price to pay at the beginning of the tour. If your group is going to be large it is better to ask us before booking.
A free tour is a tour based on tips, at the end of the tour, as you like, you pay the amount that you consider convenient to the guide. If you liked the tour and are satisfied, it is advisable to give at least € 10 per adult and € 5 per child, but this is free and there are those who leave € 40.
Unfortunately Freetourwalking is unable to offer advice on visas, passports or health requirements for international travelers. Check with your country's consulate office for the most up-to-date details on the above.
While travel insurance is not required, we recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your travel purchases. At this time, Freetourwalking does not offer travel insurance, however our products may be covered by various independent insurance programs. If you buy travel insurance, review your policy carefully for specific terms and conditions.
Freetourwalking can only accept bookings through our website or by phone. We currently do not have offices that accept face-to-face or face-to-face reservations.
If you can't find the answer you need in our customer support center, don't hesitate to call one of our travel experts. You can reach us 24 hours a day, seven days a week:
https://freetourwalking.com/en/contact/
You can also use our self-service reservation manager by logging into your account and clicking on the 'contact' link at the top right from any page on freetourwalking.com.
Most of our tour operators can provide child seats. Be sure to add this request in the "special requirements" field at checkout. Once you receive your ticket, we recommend that you contact the local operator directly to confirm this request. NOTE: There may be an additional cost involved, depending on the local tour operator.
Unfortunately, all free tours on the Freetourwalking.com website must be done "as is", which means that we cannot make changes to the listed itineraries. We have thousands of tour options to choose from - be sure to read their itineraries and inclusions to find the one that best suits your needs.
To see if a tour is accessible or not, click on the Additional Information or Before You Book section. All information provided to us regarding accessibility for special needs will be listed here. If you need more information, you can contact us.
Freetourwalking takes animal welfare very seriously. All of our tours involving animals are thoroughly evaluated to ensure compliance with ABTA's Global Wellness Guide for Animals in Tourism.
With so many amazing activities on Freetourwalking.com, we know it can be hard to choose! Here's a good way to narrow it down: 1. Enter your destination (ie Paris, Tokyo, etc.) in the search box at Freetourwalking.com. From there, you can choose to view: 1.1. The main page of your destination, which presents our free tours and most popular activities in that place. 1.2. Specific activities at your destination. 1.3. Attractions and recommendation pages, including insider tips on the best things to do in your destination. 2. You can also use the left navigation bar to view the types of activities in a particular destination, such as food tours, helicopter rides, and so on. TIP: All the activities you see are provided "as is", which means they may not be customized. But don't worry, we have tons of options (and some multi-option tours!), And we're sure you'll find the perfect activity for your trip.